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Hannaford says payment card issues resolved

New Hampshire Union Leader

June 22. 2012 12:06PM

Scarborough, Maine-based Hannaford Supermarkets blamed a third-party software glitch for its inability to process credit card payments Thursday and apologized to customers for the inconvenience.

We certainly do apologize to customers for the inconvenience and appreciate their patience yesterday, Hannaford spokesman Eric Blom said Friday.

The fix was implemented last evening and stores are accepting electronic payments today, he said.

Although the software issued was fixed late Thursday, there could still be some isolated instances of disruptions Friday because of the implementation process, he said.

But thats very much the exception and in pockets, he said.

Blom said the problem was solely an operational issue and did not compromise security.

The chains 181 stores all share an interchange system for debit and credit card payments.

Blom said he could not say whether sales were down because of the problem Thursday. Most stores also have an ATM or an in-store bank branch.

There also was no relation to a March 2008 security breach that compromised customer cards used at stores in New Hampshire, Maine, Massachusetts, New York and Vermont, he said.

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