KEENE - Police are warning residents about a possible email scam aimed at obtaining personal information using Time Warner Cable Co. as a ruse.

Investigators said a citizen filed a complaint after receiving an email purportedly from Time Warner Cable directing the customer to click a hyperlink under the pretense of the need to update the customer's billing information.

This email was a scam, police said. Time Warner Cable indicates it never sought, nor ever will, to update a customer's confidential billing information via email and/or the internet.

Time Warner received numerous, similar reports of fraud from across the country, according to police, and customers are urged to report the receipt of these scams or phishing attempts to: abuse@rr.com .

Call police if financial information was fraudulently obtained, whether or not money is missing.

Residents also are encouraged to report all scamming/phishing complaints to the Internet Crime Complaint Center (IC3), a partnership between the FBI and the National White Collar Crime Center (NW3C) at: www.ic3.gov/complaint/default.aspx .