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National Grid warns of scam


National Grid is warning its customers of a new utility bill scam.


In the past several days, National Grid electric customers have received telephone calls from individuals claiming to work for National Grid. The callers demand payment through a pre-paid card on past-due balances to avoid having their service shut off.


In some cases, the caller also tells the customer that they may have a faulty meter that needs to be replaced. The electric meter is the property of National Grid. Customers are not responsible for meter replacement costs.


National Grid does contact customers with past due balances by phone to offer payment options but never demands direct payment over the telephone.


Customers who have received calls demanding immediate payment through a pre-paid card or who have billing questions should call the Customer Contact Center. Customers in New England can call (800) 322-3223.