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State offers hotline for Fred Fuller Oil customers

New Hampshire Union Leader

January 07. 2014 8:29PM

CONCORD — The state of New Hampshire on Tuesday set up a 24-hour emergency hotline for customers of one of the state’s largest home heating oil delivery companies who are “in imminent danger” of running out of oil because of delivery issues the company has experienced in the last week.

“I am very concerned about the news reports around delivery problems with Fred Fuller Oil Co., especially given the current cold temperatures and the potential health and safety risks to citizens,” Gov. Maggie Hassan said in a statement.

The company’s attorney, Simon C. Leeming of the Preti Flaherty law firm in Concord, said last week that weather, including snow storms, delayed deliveries and that the company was experiencing a system-wide telephone outage that affected each of the company’s eight offices throughout the state.

A banner across the company’s website Tuesday night read: “We are experiencing phone issues. Please keep trying to call us if you can’t get through. We apologize for any inconvenience.”

He called the problems “a perfect storm” of issues that had customers running out of oil and visiting the company’s headquarters in Hudson to complain.

Hassan said the hotline, at 227-0002, is intended for customers who are nearly out of oil and that a quarter tank should last about 10 to 12 days. Operators will work with Fuller Oil to arrange for a delivery or connect customers “to other options where appropriate.”

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