More phone woes at Fuller; company expects to catch up today
Since Tuesday, a state hotline — 227-0002 — has been taking calls from Fuller Oil customers with dry or nearly dry oil tanks. As of 3 p.m. Thursday, the hotline had received 1,350 calls, according to the office of Gov. Maggie Hassan.
"They're frustrated, there's no question," Plummer said.
Meanwhile, the state's consumer protection chief has warned Fuller Oil it will have to address consumer issues likely to arise from the delivery problems. Those include property damage attributed to frozen pipes, and penalty provisions in pre-buy contracts that discourage oil purchases from competitors.
"I'm not able to address these. I'm not going to make a blanket statement," he said.
Of five calls made Thursday afternoon, two were answered. Another three weren't answered after at least 10 rings.
The hotline was quickly answered. Plummer stressed that emergency management took over the task to ensure the safety and wellbeing of Fuller Oil customers. He said operators only work with callers who are running out of oil, and prioritize the calls for Fuller Oil.
Twenty to 30 customers had run out of oil Wednesday night, while 100 were in danger of running out, he said.
On Thursday morning, Leeming blamed phone problems on a corrupted database and problems with the hardware and software.
READER COMMENTS: 1
- Natural gas bills almost double - 5
- Fuller Oil customers frustrated once more - 13
- Support for solar project in Monadnock Region sought - 0
- Iberdrola must file new application for Wild Meadows project - 1
- Heating pellets prove to be in short supply in NH - 13
- Wind farm firm puts application on hold to address safety issues at Groton site - 5
- Groton resident settles with wind farm company - 0
- Advertising campaign pushes for underground Northern Pass - 1
- Report: Gas pipeline not enough to avert New England energy crisis - 23
READER COMMENTS: 0
- Manchester man who defrauded banks in mortgage foreclosure scheme gets 6 years - 0
- March storm brings accumulation mystery, maybe misery - 0
- Manchester’s Slebodnick stars in Cornell’s title win - 0
- NHIAA Girls’ Div. I final four offers intriguing matchups - 0
- Goffstown voters have lots to consider with schools - 0
- With snow budget depleted, Nashua dips into trust fund - 0
- Manchester CrimeWatch: Graffiti charge keeps teen’s bail from changing - 0
- Police union contract a top concern for Bedford voters - 0
- Proposed school budget creates stir in Allenstown - 0
Taken for a ride: Hooksett’s Pinkerton deal
Manchester schools project budget surplus
Dover man found not guilty of sex assault but convicted of drugging three women in Portsmouth