More phone woes at Fuller; company expects to catch up today
Since Tuesday, a state hotline — 227-0002 — has been taking calls from Fuller Oil customers with dry or nearly dry oil tanks. As of 3 p.m. Thursday, the hotline had received 1,350 calls, according to the office of Gov. Maggie Hassan.
"They're frustrated, there's no question," Plummer said.
Meanwhile, the state's consumer protection chief has warned Fuller Oil it will have to address consumer issues likely to arise from the delivery problems. Those include property damage attributed to frozen pipes, and penalty provisions in pre-buy contracts that discourage oil purchases from competitors.
"I'm not able to address these. I'm not going to make a blanket statement," he said.
Of five calls made Thursday afternoon, two were answered. Another three weren't answered after at least 10 rings.
The hotline was quickly answered. Plummer stressed that emergency management took over the task to ensure the safety and wellbeing of Fuller Oil customers. He said operators only work with callers who are running out of oil, and prioritize the calls for Fuller Oil.
Twenty to 30 customers had run out of oil Wednesday night, while 100 were in danger of running out, he said.
On Thursday morning, Leeming blamed phone problems on a corrupted database and problems with the hardware and software.
READER COMMENTS: 12
- Another View -- Cass R. Sunstein: The hidden tax you pay when you wait - 1
- John Stossel: Incumbents almost always win - 0
- George Will: In Georgia, a capitalist struggles - 2
- Jonah Goldberg -- Cure for gridlock: Take hard votes - 1
- Another View -- Marco Rubio: Brown will stop the Obama agenda, put us on a better course - 6
- Another View - Sean O'Kane: Jeanne Shaheen is a friend of NH's tourism industry - 7
- Charles Arlinghaus: How the cult of celebrity destroys our political culture - 3
- Pat Buchanan: How do terror networks win their Western recruits? - 0
- Another View -- Marilinda Garcia: Rep. Ann Kuster has not been a help to NH senior citizens - 8
READER COMMENTS: 0
- John Habib's City Sports: St. Thomas coach: I owe Central - 0
- Armed burglar from Derry sentenced to prison - 0
- 'Bingo hunting' police use random license plate checks to make arrest - 0
- Bedford police investigating burglary at Verizon Wireless store - 0
- Police: Manchester man charged with endangering child after going 101 mph - 0
- FairPoint customer concerned about blocked emails - 0
- Plaistow narrows field in search for its new police chief - 0
- Man faces robbery, assault charges after extradition from NY - 0
- Hershey Bears shut out Monarchs - 0
Hershey Bears shut out Monarchs
School's out for voters