Employment Security’s computers should be back online Wednesday
February 04. 2014 4:02PM
MANCHESTER - A temporary disruption in Internet service to the 25 computers set aside for public use at the state Department of Employment Security's Manchester office Tuesday should be fixed by Wednesday.Meanwhile, individuals who do not have Internet access may file their weekly claim information on paper at the office throughout the day Tuesday.Staff are entering the data manually into the department's computer system to ensure no one will experience a disruption in unemployment benefits, deputy commissioner Richard Lavers said. Staff accepted a “handful” of claims so far today, Lavers said.Individuals also may come back to the 300 Hanover St. office Wednesday to file claims online. Comcast Inc. assured DES staff that it will have the problem fixed by time the office reopens Wednesday.The office is open Monday through Friday from 8 a.m. to 4:30 p.m.The computers are set aside for the public to use to do work searches, work on resumes and file claims for unemployment benefits.Staff discovered the computers were not working at the start of the business day Tuesday. They traced the problem to a problem with service provided by Comcast Inc., Lavers said.“They have assured us they will have the problem resolved today,” he said.