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Protect call center jobs

November 13. 2017 10:44PM

To the Editor: Some of the most profitable U.S. corporations are getting away with sending thousands of good call center and customer service jobs to other countries or to contractors that have lower standards and pay lower wages.

I represent almost 1,000 call center customer service representatives who have seen firsthand how this affects customers. By the time their call comes to us, they are often frustrated because the contractors don’t have the training or information they need to provide solutions.

And we all know what happens when jobs go overseas. People are out of work and have less money to spend to support our local businesses.

It would be nice if these companies would step up and take some responsibility, but they just aren’t doing that. Our union, the Communications Workers of America (CWA), is urging Congress to pass the U.S. Call Center Worker and Consumer Protection Act.

This bill would help in a couple of ways. First, it would require that the person you call tell you the location of their call center and let you request to be transferred to a U.S.-based call center. Second, it would prevent companies that send call center jobs overseas from getting taxpayer-funded loans.

It’s time for our legislators to get on board with this bill.


President, CWA Local 1400


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