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Nearly 3 in 10 home businesses say broadband speed is not fast enough

Staff Report
May 26. 2018 10:35PM

CONCORD - Nearly three of 10 home-owned businesses said their access to high-speed broadband service is insufficient due to cost and availability, according to a new survey.

And 44 percent said faster and more reliable web service would allow more of their employees to work from home.

Those were key findings in a survey released Friday by Life Free and Start and supportive groups that was prepared by the University of New Hampshire Survey Center.

The New Hampshire Broadband Mapping & Planning Program at UNH and the N.H. Division of Economic Development also took part in the annual poll.

"Broadband technology enables the citizens of our state, country and the world, to enjoy unprecedented business, economic development, and quality of life opportunities," said University of New Hampshire Broadband Center of Excellence (BCoE) Executive Director Dr. Rouzbeh Yassini.

"Like having easy access to potable water and electricity in the past, having universal and affordable broadband service is a must today," he added.

Other key findings in the survey include the following:

• 99 percent agree that high-speed internet (broadband) is important to their primary business current needs today;

• 83 percent say that high-speed broadband will be become more important to their business in the next 5 to 10 years;

• 91 percent use the internet for communications with staff and customers, 74 percent utilize the internet for marketing, advertising, and social media, 70 percent use the internet for downloading large files, 49 percent are utilizing cloud based services, and 29 percent provide wifi for public use and,

• 55 percent of respondents say their internet access speed is sufficient for their primary business needs today.

"We are proud to have worked with industry and academic partners to launch the 2018 business broadband survey. Our goal was simple and straightforward, to collect data to help us better understand the needs and challenges of businesses across the state when it comes to broadband" said Liz Gray, director of entrepreneurship with Live Free and Start.

Anyone can access the full survey results at

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