Capitalizing on word-of-mouth marketing

Word-of-mouth is one of the most powerful types of marketing. There’s nothing quite like a personal endorsement from someone who has had a first-hand experience with your business. And, it’s essentially free.

But, how do you motivate your customers to provide those glowing endorsements? And how do you amplify their effectiveness? Here are our top tips for capitalizing on word-of-mouth marketing:

Ask for Feedback

People aren’t always going to just offer up feedback without prompting, and a lot of times they simply forget. Sometimes you just need to ask, it’s as simple as that.
You can ask for an endorsement in person, with a follow-up email, or you can ask your social media followers. To make the process easy for your customers, be clear about what you are looking for.

Highlight Your Feedback

Use these reviews and endorsements on your website to back up your product/service descriptions. Two-thirds of customers surveyed indicated that they trust consumer opinions posted online. And when people see that other customers are leaving you feedback, it will motivate them to do the same.

Value Customer Relationships

Don’t forget about your customer after a job is over or a purchase is complete. Continue the relationship with them so they will think of you next time they need your service or product. By maintaining exemplary customer relationships, you are increasing the likelihood that those customers will talk about you with their family and friends.

Capitalize on Influencer Marketing

Influencer marketing is so huge because it’s the perfect marriage between traditional and word-of-mouth marketing. Influencers have devoted audiences that value their opinions. If you can form a working relationship with an influencer it could provide a huge boost to your business. Read this if you’re interested in learning more about influencer marketing and how to target influencers on a budget.

Do a Great Job

This may seem obvious, but providing great service is the foundation of word-of-mouth marketing. If you are not providing great service you will miss out on that grass-roots, person-to-person marketing. Focus on the quality of your service, the quality of your product, and the quality of your customer journey. A strong referral from someone who knows your business is far better than any type of paid advertising.

Contact Union Leader for pricing and more information about creating a new social media strategy to get people talking about your business: 603-668-4321, Ext. 264.

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Retail/Classified Advertising
Jim Normandin

Advertising Services Manager
National/Major Accounts
Robin Wilson

Digital Sales Manager
Chris Durant

Member: (AAM) Alliance for Audited Media, (NENPA) New England Newspaper and Press Association, (NENAEA) New England Newspaper Advertising Executives Association, (NCAMA) Northeast Classified Advertising Managers Association, Co-op New England.

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