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September 21. 2017 11:19AM
Sierra Bragdon stocks medicine at PillPack in Manchester. (DAVID LANE/UNION LEADER)

250 Commercial St., Manchester

INNOVATION: PillPack is designed to serve the 40 million people in the U.S. who take multiple daily medications. Each month, customers receive a personalized roll of pre-sorted medications, along with a convenient dispenser and any other medications that cannot be placed into packets, like liquids and inhalers. Each shipment includes a medication label that has a picture of each pill and notes on how it should be taken. PillPack uses PharmacyOS, a software platform created entirely in-house, to help manage each customer’s medications, coordinate refills and renewals, and make sure each shipment is sent on time, every time. Customers can also email, text or call their PillPack pharmacist any time to ask questions or clarify instructions.

LEADERSHIP: PillPack is led by CEO TJ Parker, a New Hampshire native and second-generation pharmacist. Parker graduated from the Massachusetts College of Pharmacy and Health Sciences.

WORKFORCE: PillPack employs more than 600 people, including more than 300 in Manchester. The company operates offices in Somerville, Mass., and Park City, Utah, and has additional locations in Miami, Brooklyn, N.Y., and Austin, Texas.

HISTORY: Parker grew up working in his father’s pharmacy and watching people struggle with managing their medications — dozens of pill bottles, weekly trips to the pharmacy, and time-consuming do-it-yourself organization — while their pharmacists had limited resources to help. The entire system was complicated, confusing and did little to support health or wellness. While finishing pharmacy school, the younger Parker met his eventual co-founder, Elliot Cohen, through MIT’s Hacking Medicine. The two made it their mission to design a better pharmacy service. Since the company was founded in 2013, PillPack has raised $118 million and grown to serve tens of thousands of customers across the entire continental United States and Alaska. As the company continues to expand, they remain focused on the core principle that simple, convenient service empowers all people to take medications correctly and achieve better overall wellness.

TECHNOLOGY: PillPack combined modern technology, such as automated pill packaging systems and machine vision quality control, with old-fashioned customer service. The company’s proprietary operating platform, PharmacyOS, is the first end-to-end system designed around helping a customer managing multiple medications, instead of simply facilitating transactions, and enables new kinds of partnerships with other entities across the health care system.


SPOTLIGHT: In June, PillPack announced the launch of PharmacyOS, a homegrown software system that replaces the mix of off-the-shelf technology used by all other pharmacies. PillPack has projected 2017 revenue will be well over $100 million.

REBOUND RECRUIT: Ben Nadeau, PillPack Staff Pharmacist 

Ben Nadeau, 38, who graduated from Manchester High School Central in 1996, worked in New York, Connecticut and California before starting his job at PillPack last year.

“The job and my girlfirend, now wife, (Kristy), were definitely the two motivating factors,” for settling back in New Hampshire, Nadeau said.

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