CONCORD — Attorney General Gordon J. MacDonald announced an agreement his 50 peers and 12 phone companies have reached on eight principles to fight illegal robocalls.
The agreement will help protect phone users from illegal calls and make it easier for state prosecutors to investigate bad actors.
“The number one job of all attorneys general is to ensure the protection of the citizens in our states,” MacDonald said. “Through the nationwide collaboration of attorneys general and industry leaders, we are setting forth a plan, in real time, to protect our citizens by combating burdensome and dangerous robocalls. The principles announced today will address a technological problem with a technological solution and are aimed at preventing robocalls through call blocking, call labeling, and network improvements as well as greater enforcement actions.”
Phone companies will work to prevent illegal robocalls by:
Implementing call-blocking technology at the network level at no cost to customers;
Making available to customers additional, free, easy-to-use call blocking plus labeling tools
Implementing technology to authenticate that callers are coming from a valid source and
Monitoring their networks for robocall traffic.
Phone companies will assist attorneys’ general anti-robocall enforcement by:
Knowing who their customers are so bad actors can be identified and investigated.
Investigating and taking action against suspicious callers – including notifying law enforcement and state attorneys general.
Working with law enforcement, including state attorneys general, to trace the origins of illegal robocalls.
Requiring telephone companies with which they contract to cooperate in traceback identification.