MANCHESTER — The state’s largest airport is offering new technology to help blind and low-vision travelers maneuver through the terminal.
Manchester-Boston Regional Airport is partnering with technology company Aira to help guide people.
A smartphone that includes a camera is required to access the free service that will allow travelers to connect with Aira agents “who act as visual interpreters,” the airport’s announcement said.
Airport officials will unveil the technology Thursday morning at the airport’s information booth.
The Aira app “will enable passengers to share views of their surroundings and interact with airport, airline, TSA (airport screening) and other personnel as needed,” the airport said. “The service enables easy navigation through the airport and provides assistance with other tasks such as flight information, locating and identifying baggage and arranging ground transportation.”
“Utilizing the Aira technology, I’m able to have a more independent experience as I navigate the terminal on my own terms and time,” said Stephanie Hurd, community relations coordinator with Future In Sight, a Concord nonprofit that helps improve the lives of the blind and visually impaired as well as their families
Travelers, even before arriving, can download the app from Apple’s App Store or Google Play Store.
When they arrive, guests will receive an audio notification on their smartphones that they are at the airport and the service is available.
“We continually look to evaluate and enhance the customer experience at MHT,” said Airport Director Ted Kitchens.